Delivery Policy

 

All orders will be dumped in the driveway unless alternate instructions are provided in the notes at checkout. Drivers are not able to pull off of driveways or roadways, but will do their best to adhere to customer instructions.

 

In the event there are overhead wires or other hazards which prevent the driver from delivering to the specified location and the customer cannot be reached, they will dump in an alternate location or driveway using their best judgement. 

 

Mulch Makers is not responsible for damage done to driveways

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You will receive a confirmation email once your order has been processed. Your order is not confirmed until you have received this email. Be sure to check other / junk folders as well!

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If the order time you desire is not available when ordering online, please call our office and we will do our best to accommodate you.

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Please note that our trucks DO NOT have dividers. If you are ordering multiple products the orders must be placed separately for correct delivery fee calculations. 

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You may also place your order or ask any questions by phone. We are always happy to be of service!

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Dyed Mulch: Tips for Preserving Color

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The colorants we use on our dyed mulches provide superior color strength, longevity to UV exposure, and color consistency through the use of our colorant dosing system. Even so, there are guidelines to follow in order to preserve the color and ensure your product holds that color throughout the season!

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• You may want to lay down a tarp to prevent temporary discoloration to the ground or driveway surface. If a tarp is not available, you can wet down the driveway  before dumping the mulch and washing the surface off with soap and water after applying the mulch if there is any visible residue.

• Avoid scheduling your delivery and/or application on a day when heavy rain is forecasted. If you do take delivery and rain is in the forecast make sure to cover the pile with a tarp.

• Do not spread the mulch if rain is in the forecast. Many people try to "beat the rain" in order to finish a job, but this is not recommended as dyed material needs to "cure" once spread. You should try to find a window of no less than 36-48 hours of rain-free weather to allow for this drying to occur. 

 

Renewing Color if Washout Occurs

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In the event product "washing" does occur, you may still be able to remedy the color loss.

 

If the material is in a bulk pile and has not yet been spread, the washed product can simply be mixed in with the rest of the mulch as it should be just a surface wash. There will be enough colored mulch in the pile to blend in with the surface material. 

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If the material has already been spread, you have two options - however, please keep in mind the same critical drying time is needed:

• Lightly rake the surface. Colorant loss is normally limited to the top half inch of material. Mulch is normally applied at a two to three inch depth leaving plenty of material to cover the surface once it's flipped over.

• Top coat the surface with an additional half inch of fresh colored product.